Shipping & Local Pick Up Policy!
All packages are shipped worldwide via UPS.
We allow ourselves 14 business days (not including weekends or holidays) to receive, process and ship your products, if you're within the United States. If we have a heavy volume of orders to handle, then orders can run into three to four weeks, (not including holidays or weekends) as we do mix and package every product by hand daily! International orders could take longer due to COVID-19 and shipments going through customs.
YOU HAVE 24 HOURS FROM THE DATE OF DELIVERY TO INSPECT YOUR BOX AND NOTIFY US OF ANY ISSUES! WE WILL NOT BE RESPONSIBLE AFTER THAT TIME!
You may notice the shipping carrier will display during your checkout, that there is a 1 to 5 day transit time for shipments to arrive but that actually applies once we have placed your box on the truck. You can find movement on your package from the tracking number sent to your email once your order is complete. Expedited shipping can happen if you place your order via telephone, we only ship ground unless you pay over the phone for overnight shipping. The rate you pay to have your packaged shipped comes directly from UPS, it is determined by the weight of the package and the distance the box is traveling to.
If you received your tracking number but you don’t see movement on your package just yet, this is because we pre-print shipping labels to get boxes ready for shipping. Please keep checking your tracking for movement. Try using the app SHOP PAY to keep up with where your package is or click VIEW ORDER inside of your email confirmation when you initially placed your order.
If you receive a tracking number and it is showing delivered but you don’t see your package, check your surrounding area to see if the driver placed it somewhere safe for you, check with your rental office or front desk concierge, check with your neighbors to see if they held your box for you and if none of those were the case then contact UPS at +1 (800) 742-5877 with your tracking number to file a claim. Most times if they can’t retrieve your package, they will send us documentation to fill out so that we can verify the details of your order. UPS offers up to $100 of insurance on each package, if you want to ensure your entire order you will need to call us to place your order over the phone, we will add the additional insurance then.
We offer Local Pickup to customers who are able to pick their orders up here in our Indiana store. If you choose to pick your order up there is a five day wait time to allot us time to prepare, once it is ready will notify you by phone or email. If you placed an order and paid for shipping that order can-not be picked up in store. If you live out of state and selected local pickup and you don't have someone nearby coming to get your products we can invoice you the shipping amount, if you don't pay it your order will be refunded!
COVID19 has made it very difficult to get inventory in a timely manner so please bear with us in receiving your order. Feel free to call us at any time to gain understanding.
We do not accept returns on any skin care products! Once you make the purchase, the sale is final!
We make all of the products from scratch daily and stuff every jar with love, you can certainly feel that once you begin using them, we are also catering to a growing customer base so please be patient in receiving your order.
GSO is growing because of YOU!
We appreciate your business! 🙌🏽
HAPPY SHOPPING! 🛍