Refund policy
⚠️ How to Handle Issues & Flawed Products
- Inspect Immediately: Please check your order as soon as it arrives. If your items are defective, damaged, leaking, or incorrect, contact us immediately so we can evaluate the issue and make it right.
- Pre-Approval Required: Any return or exchange due to a product flaw must be approved by management first. Items sent back to us without a prior request will not be accepted.
- Return Shipping: If your return is approved, we will email you a prepaid return shipping label along with detailed instructions on how and where to send your package.
💳 Refunds & Bank Processing
Once your return is processed or a refund is approved by management, the credit is issued from our system immediately. Please note that banks and credit card companies can take up to 7 business days to post the funds back into your account.
📬 Get In Touch
For any questions regarding your order, returns, or product textures, please reach out to our team:
- 📧 Email: info@goodscentsoils.com
- 📞 Phone: (219) 281-2806