Terms of service
Welcome to GOOD SCENTS OILS. We proudly handcraft all of our body scrubs and whipped cream butters from scratch in small, fresh batches. Because we use clean, nutritious skin food and completely skip harsh chemical or factory preservatives, our products carry specific shelf lives and handling terms:
🌿 1. Product Care & Freshness
- Whipped Butter Creams: Have a fresh shelf life of 3 to 6 months.
- Body Scrubs: Have a fresh shelf life of 6 months to 1 year.
- Storage Tip: Because our formulas are natural, you may choose to refrigerate your products to extend their freshness and preserve their textures longer, especially in warmer climates.
📦 2. Shipping & Processing Timelines
We are a growing small business serving both retail and wholesale customers worldwide. We always make every effort to fulfill your orders safely and efficiently:
- Retail Orders: Processing and fulfillment can take 1 to 10 business days depending on our current order volume and active promotions.
- Wholesale & Large Orders: High-volume or wholesale orders may take up to 21 business days to hand-pour, pack, and ship.
- Tracking Updates: We process orders in high-volume cycles, which means your tracking number may print up to one week before the carrier scans the box at departure. Please allow a few days for the tracking status to update once you receive your shipment email.
🔄 3. Refund, Exchange, & Damage Policy
- All Sales Final: Due to the personal care nature of our items and strict safety regulations, we do not accept general exchanges or returns on any merchandise.
- Management Exceptions: Refunds or replacements are completely at the discretion of management and are reserved for product texture or consistency defects.
- Transit Damage: If your shipping box arrives visibly destroyed or heavily damaged, please refuse the delivery with the carrier if possible and contact us immediately to file a claim.
📞 4. Customer Support
If you have any questions about your order, tracking, or retail settings, please contact our team directly:
- Phone: (219) 281-2806
- Email: info@goodscentsoils.com