Shipping policy
📦 Shipping & Delivery Policy
We make all of our products completely from scratch and stuff every single jar with love—and you can certainly feel that once you begin using them! Because we are catering to an incredibly fast-growing customer base, we appreciate your patience while we handcraft your fresh skin food.
- Carrier: All packages are shipped worldwide via UPS Ground. Expedited shipping is not available.
- Rates: Shipping rates come directly from UPS and are calculated automatically based on your package weight and destination distance.
- Processing Time: Please allow 1 to 10 business days (excluding weekends and holidays) for us to receive, process, and hand-pour your products before they ship.
- Transit Time vs. Processing: The 1-to-5-day transit time displayed by the shipping carrier at checkout only applies once UPS has physically collected your box. You can track your package's movement via the tracking link sent to your email as soon as fulfillment is complete.
⚠️ Crucial Delivery Rules & Missing Packages
- 24-Hour Inspection Window: Please inspect your box immediately upon arrival. You have 24 hours from the delivery date to notify us of any damages, missing items, or order issues. GSO cannot accept responsibility for order issues reported after this 24-hour window.
- Missing Packages: If your tracking number shows "Delivered" but you do not see your box, please thoroughly check your surrounding property, front desk concierge, rental office, or with immediate neighbors.
- Filing a UPS Claim: If your package is still missing after checking around, please contact UPS directly at +1 (800) 742-5877 with your tracking number to file an official claim. In most cases, if UPS cannot retrieve the package, they will issue you a direct refund.
GSO is growing because of YOU! We truly appreciate your business and hope you love your fresh skin food. Happy Shopping! 🛍️✨